"Excellent apart from the phone rssponse"
About: Frenchay Hospital Frenchay Hospital Bristol BS16 1JE
Posted via nhs.uk
What I liked
I was attended to speedily and efficiently.and courteously.
What could be improved
I was told I would receive a follow up appointment (by phone and in writing) the following week
None having arrived by today-2 weeks later-I tried vainly to phone the dept.
I was told repeatedly that the line was busy.
After an hour,I gave up.-life is too short at my age.
I am retired -heaven help anybody who has a job and has to find time to make phone contact
( My complaint is not the delay in receiving the appointment. It is the impossibilityn of making
phone contact-this lets the hospital down.)