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"Since when a 3-4 wait for a simple matter has..."

I was directed from my GP to the Finchley memorial walk in clinic for a wound check. The moment I arrived, before I even say why I was there, the first thing the receptionist told me is that they have a 4 hour wait.

The funny thing is that I see many other reviews that people seem happy with the service they had despite the fact that they waited for hours. Since when waiting for 4+ hours for something that needs 10min has become the norm and people accept it?

Four hours waiting plus 1 hour to get there an home, means that I will lose a full working day. Can you calculate the cost of losing a full working day for something that needs a 10min consultation? That is terrible and ineffective service considering the tax we are paying to the NHS .

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Responses

Response from Finchley Memorial Hospital 5 years ago
Finchley Memorial Hospital
Submitted on 20/09/2018 at 11:59
Published on nhs.uk at 13:07


Dear Harry, thank you for your feedback.

We are very sorry to hear about your experience. Please accept our sincere apologies for the inconvenience and upset caused.

So that we can look into the matter further please contact our PALS (Patient Advice & Liaison Service) team on 0800 368 0412 or email clchpals@nhs.net so we can get some more details from you.

Kind Regards

Patient Experience Team

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