This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Impossible to get appointments"

About: Nottingham University Hospitals NHS Trust - City Campus

Since having a bilateral mastectomy then diep flap surgery. It has been impossible to get a second appointment with my surgeon without having to wait months !. I have health issues I want to discuss, a swollen hard stomach and I still have to wait months. No duty of care, passed around different secretaries by phone. Told that my surgeon wants to know what my problems are. Absolutely appauling service. All l was offered is PALS if I wanted to make a complaint. On seeing my surgeon last time I was told that"Im not a stomach surgeon" he performed the operation! I feel fobbed off and just left to deal with the issue myself. I am sure I'm not the only patient that has been treated this way.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nottingham University Hospitals NHS Trust - City Campus 5 years ago
Nottingham University Hospitals NHS Trust - City Campus
Submitted on 18/09/2018 at 11:26
Published on nhs.uk at 12:06


Dear Sonia

Thank you for getting in touch and sharing feedback about your experience following your surgery. I’m sorry to hear that you have been having problems trying to see your consultant and haven’t been able to get answers to your questions. You were referred to PALS as they can provide a liaison service and will do all they can to put things right for you as quickly as possible by speaking to the department on your behalf. If you would like to discuss this matter further please contact PALS on 0800 183 0204 or email PALS@nuh.nhs.uk and we will look into your concerns more fully.

Kind regards

Simon Parsons

Divisional Director, Surgery

Opinions
Next Response j
Previous Response k