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"Overall performance"

About: New Cross Hospital / Cancer Care

My appointment at the ‘Snowdrop’’ section of Deansley Ward on 13th September last week was the first of my Chemotherapy cycles involving a 1 hour infusion followed by two weeks of tablets, then a one week break before the second cycle commenced.

Unfortunately there were only three out of the normal eight nurses available, in attendance, which enivetably caused us to experience a two and three quarter hour wait.

The team that were present continued with their tasks admirably and professionally to the last, with great patience an diligence and I can only praise them very highly for making my first treatment as reassuring as I could have hoped. So full credit and thanks for them for sticking with it so vigilantly

A sandwich with tea/coffee were handed out during the wait which was very welcome

So XXXXX’s for this tea ‘small’ team who I hope will have this review passed to them.

Regards

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Responses

Response from The Royal Wolverhampton NHS Trust 5 years ago
Submitted on 18/09/2018 at 09:13
Published on Care Opinion at 13:49


Thank you very much for taking the time to post comments regarding your recent patient experience.

I will share your comments with our staff and wish you well with the rest of your treatment.

Kindest Regards

Alison Dowling

Head of Patient Experience and Public Involvement

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