"A&E overworked through overstretched services"

my Experience is during July and August with my parent on palliative care. On both occasions we had to access medical care at a weekend via A&E as other supporting services use this as a referral pathway. My poor parent on both occasions waited hours on a trolley in a long queue. It reminded me of a third world news clip! It is not a complaint about the staff as they represented the NHS at its best. They are over stretched, and the other issues is mental health and alcohol related cases, taking up time/space/resources in an accident and Emergency dept. My parent did not fit any criteria other than palliative care but had to access Accident/Emergency. We need to get back to community care supporting our over stretched A&E