This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A & E visit

Story from nhs.uk

"A & E visit"

About: University Hospital Of North Durham / Accident and emergency

We arrived in A & E on Saturday 15.09.18 at 2.45.

My husband was in agony with kidney stones.

Was told he would be waiting 3-4 hours to be seen.

After waiting nearly 5 hours in agony he went to see the receptionist who told him they didn't know how long he would be as all the rooms were full and there were at least 4 patients on trolleys in the corridor from the ambulance service.

There was no announcement to say there was a hold up and everyone was sat staring into space not knowing how long they would be there. When eventually we did get seen, the doctor wrote out a prescription with incorrect information on as I was informed by the pharmacist on the following day when I went to collect it.

I think it is time that Durham got there finger out and built the new A & E which has been promised for about 2 years.

This hospital cannot cope with the amount of patients coming in and something needs to be done.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from University Hospital Of North Durham 5 years ago
University Hospital Of North Durham

Submitted on 30/10/2018 at 14:40
Published on nhs.uk at 15:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k