"In the wrong job?"

We visited A&E today with my daughter as she had hurt her ankle. I was impressed with the cleanliness of the hospital and the organisation of the staff, we were seen quickly and efficiently. The receptionist on A&E was lovely, the triage nurse was lovely and friendly and put my daughter at ease and the radiologist was lovely too but unfortunately the nurse we seen in between was not. After the triage nurse saw my daughter and told us she would need X-ray we were called back in a few minutes later by who I presume was a head nurse/nurse in charge who was very off hand, abrupt and on the verge of rude with the tone of voice she addressed me with. She seemed lacking in care or compassion and made us feel like a burden/annoyance due to being booked in for an X-ray . Her people skills left a lot to be desired especially as she was dealing with children. I left A&E feeling like I was a dramatic mother when all’s I wanted was to make sure my daughter was ok.