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Let down and forgotten

Story from nhs.uk

"Let down and forgotten"

I honestly feel let down by Lymebrook.

Despite struggling on a daily basis I feel like they don't help or even care.

Initially, I had a wonderful care coordinator who was kind, understanding and did anything she could to help. Unfortunatly she then left Lymebrook and I was informed I would be notified of a new Care coordinator, which I was after several months of waiting.

When I was assigned a new Care coordinator, they kept cancelling appointments or re scheduling and despite an arrangement to meet with her every two weeks, I have not seen or herd off her for over 10 months. Despite leaving my care coordinator a voicemail asking for help. I questioned the receptionist at Lymebrook about this about they apoologisd that no one had informed me that my care coordinator was on long term leave and that I would again be reassigned a new care coordinator.

This has yet to happen 10 months down the line.

I therefore rely on the help of the doctor I see at Lymebrook. But, unfortunatly,

I am guessing due to work load, my appointment with the doctor has again been rescheduled for another month down the line. Meaning, that instead of waiting four to six weeks to see the doctor again, as they advised, I am waiting a total of 17 weeks! I don't see this as helping my health in anyway. I'm am struggling daily and feel like I have no support from Lymebrook.

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Responses

Response from Lyme Brook Mental Health Centre 5 years ago
Lyme Brook Mental Health Centre

Submitted on 09/04/2019 at 09:49
Published on nhs.uk at 10:05

Thank you for taking the time to share your experiences, we very much value your feedback and comments as it enables us to review and improve our services. We are sorry that you have found your care to be less than the expected standard and we would very much like the opportunity to address the issues that you have raised.

If you would be willing to contact the centre manager Richard Powell 03007900237 he would be in a position to address the issues that you have raised directly.

If you feel this is not what you want to do at this time please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 0300 123 1535 ext.2031 or Free phone 0800 389 9676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service is available 9am to 5pm and charged at your provider's rate) or

e mail: patientexperienceteam@combined.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm).

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