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Poor mental health service

Story from nhs.uk

"Poor mental health service"

I am very disappointed with service there is no support I have heard from the twice in 8 its almost imposable to get through on the phone and when you do they answer very abruptly almost rude as if you are disturbing them

If you leave a message to ask you care asst to call don't expect a call it wont happen.

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Responses

Response from Linwood 5 years ago
Linwood

Submitted on 25/09/2018 at 10:37
Published on nhs.uk at 11:05

Dear Sir or Madam

I’m the Service Manager responsible for the Adult Community Mental Health Service at Linwood and Springvale. I’m sorry to hear that your experience of accessing our service has not been positive. We are aware that people sometimes have difficulty getting through to us and we are looking into this. I’d like to look into your complaint in more detail and it would be very helpful to have some more information about what happened. If you are able to help please contact me on Glen.McCready@sussexpartnership.nhs.uk

kind regards

Glen McCready

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