"Keep patients informed!"

What I liked

Staff were knowledgeable and courteous.

What could be improved

The parameters of service of the Walk In Centre need to be improved. It was not obvious that minor injuries could not be treated and that A&E needed to be visited.

At A&E the staff were courteous but not informative. A promised wait of "less than two hours" became three and a half. After two hours we approached reception and were told we were "next" but after another hour and a half and many patients being seen we were still waiting. There appeared to be a lack of frank and up front communication. It reminded me of the late arriving taxi and you are told by the coordinator "he'll be there in 5 minutes" each time you call at ten minute intervals.