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Can't find fault anywhere

Story from nhs.uk

"Can't find fault anywhere"

About: York and Scarborough Teaching Hospitals NHS Foundation Trust

I was admitted to the day unit for a tooth removal under general anaesthetic. I'm a complicated case with a lot of underlying conditions. The team were compassionate and thorough. Every risk was identified and addressed. The team were really friendly right from the receptionist to the nurse who held my hand when I cried in theatre. My after care was gentle and done at a pace I could cope with. There was no rush to get me out of the door. I was given pain relief very soon after requesting it and sent home with adequate dressings for my wound. One of the nurses kindly wheeled me to the hospital main entrance when I explained my mobility limitations. The whole department is exemplary.

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Responses

Response from Catherine Rhodes, Patient Experience Lead, York and Scarborough Teaching Hospital NHS Foundation Trust 5 years ago
Catherine Rhodes
Patient Experience Lead,
York and Scarborough Teaching Hospital NHS Foundation Trust

Submitted on 08/10/2018 at 16:10
Published on Care Opinion at 16:32

This is a lovely comment to read - thank you for taking the time to post it.

It sounds as though our staff really lived our Trust Values and put you at the heart of everything they were doing while they were caring for you. That's the kind of experience we want everyone to have when they come to us.

Hospitals can be scary places and to hear that staff were putting you at ease and holding your hand just goes to show what a caring team they are. I will make sure the comment is passed on, as I know they will be proud to hear this.

Thank you again - it means a lot to us to get feedback like this so we do appreciate it.

Best wishes to you.

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