"Rapid, reassuring response"

My little girl poured hot coffee over herself in the morning rush. After I applied cold running water she was not blistered at all so I was unsure whether a trip to A& E was necessary, but needed her checked over by someone. I phoned our GP practice, Lauderdale medical practice, and the receptionist was very helpful and got us an appointment within 45 minutes. In fact the doctor squeezed us in between appointments so we were waiting less than ten minutes once we got to the surgery. He was very reassuring and my daughter is fine, without needing a long trip up to the sick kids and taking up valuable space in A& E. Of course had the scald been worse I'd have gone straight to hospital, but in this case the response from our local surgery was exactly what was needed.