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"The lovliest staff...."

About: West Cumberland Hospital

I went for a Breast Screening today.

From beginning to end a very positive experience. Really lovely receptionists when I kept going down the wrong corridors. All staff I had encounters with were friendly and smiley and helpful.

The lady herself who carried out the procedure was sweetness itself. I could tell she was incredibly well practised and, although it is not the most pleasant of scans, she made it quite bearable. The whole thing took about fifteen minutes.

Afterwards I went to the canteen and asked for baked beans and mash. Even the lady serving there was lovely, she kept piling on the beans for me, she must have thought I needed feeding up.

Smiles down the corridors from staff walking past.

A very pleasant visit.

Shame about the half-finished parts of the building and the dangerous carpark. I could find no walkway so ended up walking where cars drove, not safe but at least I could be put back together very quickly if I was hit by a car!

Very odd car park!

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Responses

Response from West Cumberland Hospital 5 years ago
West Cumberland Hospital
Submitted on 12/09/2018 at 09:36
Published on nhs.uk at 12:06


Many thanks for taking the time to post feedback about your recent visit to the Breast Screening department at West Cumberland Hospital. The staff work really hard to ensure that patients are as comfortable as possible throughout the procedure and receiving feedback like this shows that their efforts are working and making a difference to the patients who visit the unit. I will pass on your comments to the Matron responsible for the department to share with their team.

With regards to the car park I can only apologise that this made you feel unsafe. I will forward your comment to the estates team at WCH so that they are aware how patients feel about the current situation.

With best wishes

Alison Shaw-Daly

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