This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Ear wax removal"

About: Market Weighton Group Practice

I am a long term patient of the practice and have recently been fitted with hearing aids by the Audiology Service. The hearing aids are not effective because I have ear wax blocking both my ears. This seriously impacts my ability to hear things and makes me feel miserable.The Audiology service tell me that it is my doctor’s responsibility to provide an ear wax removal service. On visiting the practice I was told that I can only have this done privately at a cost of £60. I am absolutely disgusted that after a lifetime paying towards the nhs that I am obliged to pay for services. Generally I get excellent service from the practice but this has really impacted on my opinion of the services provided. Those who need this service are usually older people who do not have the spare financial resources to afford it. I feel very let down.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Market Weighton Group Practice 5 years ago
Market Weighton Group Practice
Submitted on 11/09/2018 at 11:19
Published on nhs.uk at 12:06


Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and I am sorry that we have not achieved this. If you would like to phone the practice to discuss this any further please contact myself, the Practice Manager or alternatively please contact PALS on (01482) 303966 or by email HNF-TR.pals@nhs.net.

Thank you for your feedback. Susan Wardlow Practice Manager, Market Weighton Practice.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k