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Patient transport cancelled at the last moment

Posted By sad and frustrated

"Patient transport cancelled at the last moment"

About: Scottish Ambulance Service / Patient Transport Service

(as a relative),

Yet again my dad's patient transport is cancelled at the last moment.  He had booked the transport 3 weeks before and it was all arranged. The day before, he gets a call to say they can't take him and they tell him to phone Ayr hospital to say he's not going.

This delays his treatment and wastes a valuable appointment and doctors time, also delaying care he needs,  I work full time, dad has a leg amputated and other health issues. Why take a booking and cancel the day before?  

Really frustrated daughter

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Responses

Response from Pat O'Meara, General Manager, Events, Scottish Ambulance Service 5 years ago
Pat O'Meara
General Manager, Events,
Scottish Ambulance Service

Head of Events

Submitted on 12/09/2018 at 14:45
Published on Care Opinion at 14:48

Dear sad and frustrated,

I was sorry to read about the problems that your dad has had with his transport. It must be very frustrating for him and his family to not to be able to get to his appointments.

I would like to help you and your father so that you understand fully what has gone wrong and so that I can help ensure that there are no problems in the future. May I ask you to call me if you wish to on 0141 810 6101.

I hope that your dad is keeping well.

Pat

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