"Vast Improvements"

I have been a patient at this surgery all of my life, I have an older child and 2 younger children.

I used to find that although the GP's are excellent, I could never get through via the telephone and by the time I did the appointments were taken which I found extremely frustrating and I found myself feeling the surgery was not as good as it could be.

Over the last couple of years, more so since I've had my 2 younger children and have needed appointments more, I still have to wait on the telephone but am now placed in a queue so you know how long you will be waiting to speak to a receptionist, and each time I have rang I have been given an appointment, the GP's still provide excellent care (both old and new GP's) and the reception staff are extremely helpful and I am happy to say that I feel the access to the appointments at the surgery has improved so much and just wanted to say that whatever changes have been made, they have had a positive impact on my opinion of the surgery.

Keep up the good work!