This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Treatment for a nasty hornet sting

Story from nhs.uk

"Treatment for a nasty hornet sting"

About: Accrington Victoria Hospital

I visited the minor injuries unit of Accrington Victoria Hospital early on Saturday 1st September.

The unit opened on time and my details were taken calmly and efficiently by the receptionist.

Triage was conducted efficiently and professionally and, shortly afterwards, I was seen by a nursing sister.

Here again the consultation and treatment were carried out efficiently and in a professional manner.

The whole experience took only 45 minutes and I was glad that I had made the effort to attend early.

All the staff I encountered were extremely friendly while still maintaining a professional demeanour.

I would like to have named those who helped me and I cannot understand why the moderator prefers them to be anonymous.

Surely recognition encourages colleagues to strive to improve performance. Excellent treatment.

Thank you very much.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Accrington Victoria Hospital 5 years ago
Accrington Victoria Hospital

Submitted on 10/09/2018 at 13:53
Published on nhs.uk at 14:06

Thank you for taking the time to tell us about your recent visit to the Minor Injuries Unit at Accrington Victoria Hospital following a hornet sting.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information including the staff names about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k