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Wouldn’t come if any other options around

Story from nhs.uk

"Wouldn’t come if any other options around"

About: Royal Cornwall Hospital (Treliske) / Emergency Department

Numerous trips here due to ongoing conditions and find the majority of staff quite rude & uncaring - I’ve previously been told to “shut up” for crying in pain which turned out to be a twisted ovarian cyst, been refused pain meds and told to “man up”.....it’s nothing unusual to be ignored in the corridor for a number of hours and have requests for meds ignored. Even if have a vast history and blatant which ward you need there is no priority to get patients comfortable or seen. Last visit took 5hrs for ambulance then stuck in corridor with no pain relief for over 3 hours. Appalling place.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 11/09/2018 at 12:11
Published on Care Opinion at 15:35

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Dear Anonymous,

Thank you for taking the time to share your story with us, I am sorry to learn that your experience of our Emergency Department was not what we would expect for any of our patients and that you were treated poorly by staff, not made to feel comfortable and experienced long delays in your treatment.

We would really like to look into these particular events for you; if you would be happy for us to do so or if there are any other concerns we can help to resolve for you, please contact our Patient and Family Experience (Complaints) team by leaving a message on 01872 252793 or email rcht.patientexperience@nhs.net. Once we have received your details, a Case Worker will get back to you within 3-5 working days to discuss your concerns with you.

Please be reassured that I will be sharing your story with all relevant members of staff so they can reflect on your experience and make changes to improve their service in the future.

I am sorry again for your experience and I hope that we will be able to look into this further for you.

Kind regards,

Jess

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