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Appalling lack of communication

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"Appalling lack of communication"

About: Friarage Hospital Site / General medicine

Was admitted to the CDU ward via my GP, who suspected possible bacterial pneumonia. Between 11am and 1pm I had a number of consultations, blood tests, an ECG and lastly a chest x-ray. That's it ! I heard nothing at all until just after 9pm when the Night Sister told me I had a viral infection and required no medication. She was surprised I had not had a visit from the Consultant or Doctor after the tests were concluded and results collated. Apparently the records showed I had had a post tests consultation. I had NOT.

I did NOT discharge myself, but left at 2.15am Friday morning by taxi with The Sister's help, organisation and (importantly) authorisation. She was very attentive and understanding of the situation; I arrived home at 3.30am.

FOUR days later, I still have the symptoms. I felt like a number, not a person. Shameful.

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Responses

Response from Friarage Hospital Site 5 years ago
Friarage Hospital Site

Submitted on 13/09/2018 at 11:20
Published on nhs.uk at 12:06

Good morning

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry that you have cause to complain about the care and treatment and communication problems you experienced on the Clinical Decisions Unit at the Friarage Hospital, Northallerton recently.

Please be assured that your concern and observations will be shared with senior staff to make them aware of your experience.

If you would like to discuss this further or would like feedback, please contact the Patient Advice and Liaison Service (PALS) on 01642 854807.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays.

When PALS officers are dealing with other enquirers, you may reach the voicemail.

Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

Thank you again for sharing your concerns with us.

Kind regards

Margaret Robinson

PALS Officer

Patient Advice and Liaison Service

Corporate Services

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.pals@nhs.net

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