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"My wife's trip to a&e Shrewsbury &stay in hospital"

About: The Shrewsbury and Telford Hospital NHS Trust

My wife had been internal bleeding all day we had seen a g.p. twice that day the second time after she had pass out & fitted. The doctor call an ambulance and arranged a bed, he said the ambulance would take no more than two hours this was at 6:10pm, we went home to pack a bag and wait for the ambulance.

At 8:00pm the ambulance service called and said that they had no ambulance at all, I asked any after midnight they didn't know. I then took my wife my self she had lost some where between one &two pints of blood and didn't want her to die.

When we got to a&e I asked for direction to the c.c.u. ward and was told it was full and there was no doctors, told to sit wait even after explaining the problem. We waited 10minutes and she had a blood test, waited 10 more minutes and was put on a trolley in a corridor after half an hour I explained to the nurse the problem again and said she needs access to a toilet. Eventual the got the message got through and put her in cubicle still no treatment till 11:30,

When a nurse started an I.v drip, sore a doctor at12:15am. Got put on ward at 3:00am

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Responses

Response from The Shrewsbury and Telford Hospital NHS Trust 5 years ago
The Shrewsbury and Telford Hospital NHS Trust
Submitted on 26/03/2019 at 14:01
Published on nhs.uk at 15:06


Good afternoon,

Thank you for sharing your experience with us.

I am sorry to hear of the delays your wife experienced that day between the Ambulance Service and then in our A&E Department.

If you would like us to look into this in more detail please contact the PALS Service on 01743 261691 so we can advise you appropriately.

Thank you

Kind regards

Patient Experience Team

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