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"COMPLETE WASTE OF TIME"

About: Whipps Cross University Hospital / Accident and emergency

My Partner was referred to this hospital for an MRI scan, she is in chronic pain, the GP has major concerns that it is serious, the GP at Buckhurst Hill arranged an ambulance to take my partner to whipps cross. She waited 6 hours, to be met by an arrogant doctor who told her she was going for an x-ray, my partner has has these before and already knows it's nothing to do with that. The doctor at the hospital then takes her for an x-ray and says there is nothing wrong with her, she can barely walk or get up out of her seat!! She has now come home without any MRI or the possibility of one and she still for an not know what is wrong. Now I am pretty sure if this gets worse and it is something serious I think there is malpractice in this case. I understand doctors are under extreme pressure to meet targets but it is getting to a point where they are not actually doing their job of diagnosis.

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Responses

Response from Whipps Cross University Hospital 5 years ago
Whipps Cross University Hospital
Submitted on 10/09/2018 at 15:29
Published on nhs.uk at 16:06


Dear Craig

Thank you for taking time to contact us with feedback. We are very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to assist your partner and request that your contact us on complaints@barthealth.nhs.uk with further details to enable us to investigate the issues you have raised and the findings of our enquiries will be shared with you. We value your feedback as it helps us improve our services.

We look forward to hearing from you.

Kind regards

Faith

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