"Being kept waiting"

I've been attending Queens for many years now plus Oldchurch and have always been satisfied with me treatment.

Lately i've been having chemo my 2nd lot( 1st lit 3 years ago) and had aggro on all of my 3 visiits. 1.arrived 6.45pm on a Friday and no appt had been made. 2. The following Monday kept waiting 2 and a half hours to get in the chair only to wait longer as my paperwork had NOT been done, got out 5 hours later. 3. Monday 3 Sept got to hosp early as usual sitting in Costa having a coffee and got a call saying can you get here as someone lost my blood test so i went after coffee and waited 40 min for bloods to be taken and that was a painful experience and still got bad bruising since Mon. Another hour and a half they set me up on chemo. Also the peson i saw on my haematology the Thurs before said a script would be ready for me on my chemo visit of Enoxparin(it was not there) so i had to go back on the 4th Sept. I will cancel further on my next visit as this is very stressing and NOT doing me any good. VERY POOR TREATMENT in my opinion.