This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Outstanding care"

About: Princess Royal University Hospital (Orpington)

My elderly mother was taken to A&E after collapsing. I was called by a very lovely nurse who was kind and very professional. I had to wait in the relatives room, but was given regular updates and information by the nurse who had spoken to me on the phone. Dr's and consultants.

The treatment she received was outstanding,

Mum was taken to ITU. Were all of the staff gave exceptional care. They were kind. Caring, approachable. Our family were fully involved in all decisions. Sadly mum passed away after 5 days in ITU. And the End of life care given ensured mum was comfortable and pain free. As a family were given lots of support at all times.

I cannot fault any aspect of the care.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Princess Royal University Hospital 5 years ago
Princess Royal University Hospital
Submitted on 11/09/2018 at 16:02
Published on nhs.uk at 19:06


Firstly we are very sorry to hear about your loss and thank you so much for writing in at what must be a very difficult time for you.

I am glad that the team at the Princess Royal were able to look after your mother and your family so well at the end of her life and we hope that this made things a little easier for you. I will be sure to pass on your comments.

With best wishes from all the team at the PRUH.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k