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"My son"

About: Royal Aberdeen Children's Hospital / Play Service

(as a service user),

My son has had a stay in RACH, the play staff at this hospital are absolutely amazing with the kids, my son gets bored very easily however the play staff here made sure he was happy occupied and content, everyday they came to us with activities, we even received vouchers for the local wrestling, in particular the play leader Susan went well over and beyond with our stay, my son was due to get bloods and he was terrified of this after a couple attempts Susan had seen he was in distress about this, she came and spoke with him after this he felt so much more at ease with everything, Susan even came in to the room with us and sat with my son keeping him occupied with small toys I honestly couldnt be more thankful for all her help and support she was defintly a credit to the team, and certainly took a lot of stress off my son and myself 

Thank you so much 

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Responses

Response from Kathryn Auchnie, Clinical Nurse Manager, Childrens Division, NHS Grampian 5 years ago
Kathryn Auchnie
Clinical Nurse Manager, Childrens Division,
NHS Grampian
Submitted on 10/09/2018 at 08:54
Published on Care Opinion at 11:32


picture of Kathryn Auchnie

Dear Alicia88

Thank you for your feedback. I am sorry to hear your son required a stay at RACH and have bloods undertaken. This is not the most pleasant experience even for an adult but worse for a child when they have limited understanding of what will happen. I agree the play staff do an amazing job with helping children cope with procedures and they are invaluable to our team.

I am glad that they were able to help put your son at ease and make the experience a less stressful one. I hope he is now on the mend and home with yourselves.


Thank you again for taking the time to leave feedback and I will ensure it is passed on to the play team.

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