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Absolute joke.

Story from nhs.uk

"Absolute joke."

About: Accrington Victoria Hospital

Developed a pain in my neck and I'm in a ridiculous amount of pain at nights and cannot sleep, wouldn't even have a look at me.. What is the point, the doctors said they could see me in 21 days or ring at 8 and maybe get a cancellation so another night AT LEAST of excruciating pain and no sleep, thanks for absolutely nothing at all, glad to see paying for this great service all these years has paid off.. not!

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Responses

Response from Accrington Victoria Hospital 5 years ago
Accrington Victoria Hospital

Submitted on 07/09/2018 at 15:09
Published on nhs.uk at 16:06

Thank you for taking the time to share your experience on NHS Choices about your visit to the Minor Injuries Unit at Accrington Victoria Hospital after developing pain in your neck.

I am sorry to hear of your recent experience and will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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