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Care Opinion

Referral

Story from nhs.uk

"Referral"

About: Northumbria Specialist Emergency Care Hospital

My GP made an urgent referral for a scan.

This was agreed as the course of action by a consultant in A and E at Cramlington.

Regardless of twice confirming this fact in my four tedious hours there, I neither got to see any consultants nor got a scan at all.

Not surprisingly my GP was not impressed and we have had to refer to another hospital.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 5 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 07/09/2018 at 13:33
Published on nhs.uk at 14:06

Dear Sir/Madam,

It is troubling to read your review and know that you didn’t feel you were given the treatment you needed with us. I am pleased however that you have been able to work with your GP to get the care you need as that is first and foremost the important thing.

In order for us to learn from your care and hopefully prevent experiences such as yours from happening in the future, we would like to learn more about what happened.

Please could you share your name, date of birth and home address with us privately via email to patient.experience@nhct.nhs.uk – this will allow us to see the date and time of your arrival.

All the best and I look forward to hearing from you.

Jan

Janice Hutchinson – Service Improvement Lead

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