This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Extremely attentive & caring

Posted By orionpw44

"Extremely attentive & caring"

About: Crosshouse Hospital / Combined Assessment Unit (CAU) Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Brought in as emergency from GP practice by ambulance to CAU.

All paramedics nursing staff doctors & auxiliaries were extremely attentive & caring.

Could not have received better care.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/09/2018 at 10:57
Published on Care Opinion at 11:45

picture of Eunice Goodwin

Dear orionpw44,

Thank you for taking time to share this. It is really good to hear that your care could not have been better.

I have passed this on to the team and I am sure they will be delighted when they read it too.

I hope you are well on your way to a full recovery now.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 24/09/2018 at 11:37
Published on Care Opinion at 13:38

picture of Alan Martin

Dear orionpw44,


Thank you for taking the time to provide us with your feedback. I am sorry that you have had to use our services and I hope that you are on the road to a full recovery.

I am pleased however to read that our crew treated you with the professionalism that we expect.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k