"Terrible service and attitude from reception..."

This review is after numerous issues with this surgery. It's finally at it's peak with the amount of houses/influx of new patients using the surgery, so you just can't be seen.

You can never get an appointment! If you can get through on the phone, the reception staff are usually abrupt and inquire why you need an appointment. They have asked me previously if it's an emergency otherwise they can't give you an appointment, but then try to tell you to go to A&E as it's an emergency.

When my son was refused to be seen after a corneal injury, I asked if they knew of any private GP's and the receptionist seemed perplexed as to why I'd be asking. They should at least be able to provide you with an alternative, even if that means having to pay. I don't feel why my son should have to sit in A&E for hours because the surgery aren't able to provide a basic service.

On previous visits when I have been allowed to see a GP, I either find them extremely helpful and knowledgeable, or condescending and just wanting to get you out ASAP. This surgery is literally pot luck, not something you want when it involves your health.