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Excellent medical treatment

Story from nhs.uk

"Excellent medical treatment"

About: Queen Victoria Hospital (East Grinstead) / Plastic surgery

On 16th August I came in to have a mole removed from my face with the plastic surgery team and it was by far the best medical treatment I have ever had. The two surgeons and nurse went above and beyond to look after me. I was so worried about having the surgery but they did everything to reassure me before and during the procedure. I can’t thank them enough. So professional and compassionate! I know I can’t name the staff on here but the surgery was at 4.50pm- I hope my thanks can be passed on to the doctors and nurse as their excellence should be acknowledged.

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Responses

Response from Queen Victoria Hospital (East Grinstead) 5 years ago
Queen Victoria Hospital (East Grinstead)

Submitted on 06/09/2018 at 09:36
Published on nhs.uk at 11:05

Dear Ms Reed

Thank you for your kind expression of appreciation about the medical and nursing staff who were involved with your care on 16 August 2018. We are very pleased you found our staff compassionate and helpful. Such comments mean a great deal to staff as they strive to give quality care to all of our patients.

Please be assured that we have identified the members of staff and your posting has been passed onto them.

Once again that you for taking the time to share your experience.

Kind regards

Nicolle Ferguson, Patient Experience Manager

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