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X-ray radiologist

Posted By sadsack

"X-ray radiologist"

About: Bishop Auckland Hospital

(as the patient),

I was sent by my gp. for an x-ray on my knees and hips the radiologist was miserable and abrupt, as I have trouble laying flat as I was asked to do tried explain wasn't interested then I could not get up from a laying position  and was told in a very abrupt tone that they did not do lifting which I had not asked them to anyway.  I have had x-rays in the past with a different radiologist who was totally the opposite pleasant and happy which I did comment on at the time. I also had in the past at the same hospital an ultrasound and my experience there was not a very pleasant one. When these people train, and they are very clever people, do they not learn people skills it costs nothing to be polite and pleasant?

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Responses

Response from Bishop Auckland Hospital 5 years ago
Bishop Auckland Hospital

Submitted on 31/12/2018 at 14:20
Published on nhs.uk at 15:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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