This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Unbelievable !"

About: Whiteleaf Centre

I have just driven for 90 minutes to Whiteleaf in Aylesbury to find that the prearranged re-sectioning meeting, which I confirmed my attendance ,has been cancelled -despite having my telephone number nobody could be bothered to inform me- I have taken a day off work to attend and driven 60 miles .

4 previous appointments have been cancelled with about an hours notice making them impossible to attend .

There has been No communication in almost 1 year from the consultant - staff are unhelpful as to diagnosis, prognosis etc -I have to glean information from finding letters in my mother's room.

Dr you should be embarrassed by the service that you head up and the total disregard for relatives at this stressful time-I beg you to take onboard my comments and sort out this shoddy service and learn from them !

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Whiteleaf Centre 5 years ago
Whiteleaf Centre
Submitted on 17/09/2018 at 13:03
Published on nhs.uk at 14:05


I am so sorry to read that you had you appointment cancelled at short notice.

We do really want to hear about all experiences of our Trust, both good and bad so that we can address any concerns and improve our services. We would welcome you contacting our PALS team (Patient Advice & Liaison Service) so we can look into your concerns either via email- PALS@oxfordhealth.nhs.uk.

With best wishes

Andrew Hoare

PALS Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k