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"Kindness and care"

About: Royal Devon & Exeter Hospital (Wonford) / Acute medical admissions (AMU) South Western Ambulance Service NHS Foundation Trust

(as the patient),

I had a debilitating episode of vertigo which confined me to bed for a few days. When my sister came to see me she insisted on calling the ambulance service for advice as she said I looked so ill and was clearly unable to take care of myself with such severe dizziness.

Graham and Richard, paramedics who were sent  to my home to check me out were absolutely amazing. They were so very kind and courteous, one they had assessed me they felt that I needed to be checked more thoroughly at the hospital and took me to the RD&E. Here I was taken straight to the acute medical admissions unit.

I cannot thank the staff enough for their kindness and care, Dr Evans and Dr Hope were fantastic.  So too were the nurses Kelly, Danielle, Luca, Jaime, Kelly in the x-ray unit, Guy and Chris.

I was kept in overnight, they needed to check how I was throughout the night, waking me up very sweetly and gently. 

I was not the only one treated with such kindness, the lady in the bed opposite me was confused and kept wandering  around. The nurses very gently ushered her back to bed, this happened all the time, I never saw any sign of frustration even though they must have been very tired working through the night.

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Responses

Response from Patient Experience Officer, Royal Devon University Healthcare NHS Foundation Trust (2) 5 years ago
Royal Devon University Healthcare NHS Foundation Trust (2)
Submitted on 05/09/2018 at 11:09
Published on Care Opinion at 11:19


Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received from our Acute Medical Unit. I would like to thank you very much for your positive feedback. Kind comments such as your are always gratefully received.

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 19/09/2018 at 17:03
Published on Care Opinion at 17:49


Dear warmtr33

Thank you for taking the time to share your story and I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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