My Nan called on a Saturday in August. She was advised she would be contacted in the next 2 hours but I did not get a call. She phoned again to chase the callback and still after 2 hours nothing happened. Her rash was spreading and she was becoming in more discomfort so her friend phoned in and they completed the questions again 111 have to complete and go through. Still no call-back came and she was also advised not to take piriton or put cream on. Eventually during Saturday evening a doctor called and advised it sounded like an allergic reaction so to take piriton and to put cream on and to call again if things did not improve or they got worse. On Sunday morning when my Nan woke up she started phoning again and had to complete the 111 questions.
After 2 hours my Nan's friend phoned again quite irate and they could not find any calls for my Nan so once again the assessment was completed and due to my Nan's rash becoming worse by the minute, including spreading, a doctor soon called back and arranged a home visit which did happen and he confirmed it was an adverse allergic reaction to the new medication and to stop using it and to keep taking piriton.
Eventually my Nan was satisfied with the service but she was very disappointed and annoyed the first 2 or 3 calls were lost as it could have been something more serious and she is concerned for what would have happened to anyone who did have a more serious concern. She was happy that it didn't happen to someone who needed more urgent care, although I feel she is now questioning this.
"Contacting 111"
About: South East Coast Ambulance Service NHS Foundation Trust / NHS 111 South East Coast Ambulance Service NHS Foundation Trust NHS 111 Lewes BN7 2XW
Posted by lightning666 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Louise Hutchinson