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Sorrel Unit

Story from nhs.uk

"Sorrel Unit"

About: Worcestershire Royal Hospital / General surgery

I accompanied my Autistic son to the above unit on the 15th of August and was very relieved by the attitude of the reception staff and the nurses.

One of the nurses was excellent and found my son somewhere quite to wait and kept him informed as to the time scale .

It's not always appreciated by hospital staff haw distressing the hospital environment can be to someone with autism, or the effort and planning that carers go to in order to ensure that person attends appointments. Hospital staff listening to carers/parents and making small adjustments can make a huge difference which can be the difference between someone being able to access medical care or not.

Thank you to the receptions staff and the nurse

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Responses

Response from Worcestershire Royal Hospital 5 years ago
Worcestershire Royal Hospital

Submitted on 10/09/2018 at 12:07
Published on nhs.uk at 13:06

Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff. If you require anything further you can contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733 - please quote the reference number 35430.

Regards,

Patient Experience Team

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