"inability to make contact"

I received a letter for an appointment in Urology in Saturday's post; the appointment was for 9:45 on a day in September.

I am disabled; I have spastic paraplegia which leaves me seized up overnight and only really able to get about painlessly after mid day.  I therefore tried to change my appointment using the quoted phone number on the letter.  I tried at least five attempts in every  quarter of an hour from 9:30 till 14:15.  I then went through the switch board for Urology and spent over an hour being number one in the queue.

My feeling is a great disappointment.  I worked for the NHS for nearly 20 years and did not think we ever allowed things to be so bad.  The DNA claims are obviously fraudulent