"Accident & Emergency and SCAS"

So...A&E. And SCAS. Where to begin?

In the past I would have given SCAS 5* rating for my relative's treatment. Not the last time though. Arrogance, disengagement & apathy. Unable to comprehend a serious medical history and a blahzay insulting attitude toward a condition that results in death and has done before. No excuse of pressures or resources to blame for these failings. Education, values and managerial treatment and expectations of staff is. So disappointing when before they'd been excellent. Perhaps the arrogance of youth over experience had a part to play!

Now A&E. Pressured? Absolutely. No doctors. Seemingly. Ignored (quite literally) for 6+ hours despite actually being very unwell but shafted to a chair. All because staff couldn't look at the whole picture. Quite frankly they did not seem to care. Felt judged. Funnily enough things changed with shifts - attitude, resource, behaviour, levels of care. General basic decency kicked in. And then (despite attempts to get help during 6 hours being spoken to rudely) when someone did show an ounce of care they realised how ill my relative was! Utterly disgusted it took a change of shift and finding someone with basic decency to give a damn. It's not like we go to A&E for fun! Staff shouldn't brush everyonr with the same brush (ie timewasters). You need to listen.

Oh. And if you use the excuse of no staff for minors - everyone else in the bay got seen and checked on.

Major trauma centre? How help us if this is how you treat people.

Treat your staff better so they can treat us better. We are all humans. We all have a part to play. On this occasion the first shift utterly failed to show my relative's an ounce of basic decency or care.

Management set the tone. Do better please. Your staff and patients need it.