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"Poor bedside manner"

About: Watford General Hospital / Ophthalmology

I was contacted by the Opthalmology Dept after my GP sent a referral for peripheral flashes. The appointment was treated as urgent and I was seen within 24 hours which was impressive. However, I was not introduced to the man who carried out the eye tests and after I followed him into a room when I asked him who he was he simply said he was an eye doctor -

I do not know his name nor qualification.

Following an examination I was shown a picture of a general eye on his computer and discharged quickly with a patient care form. No time for questions or comments.

Left feeling with no confidence in his diagnosis.

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Responses

Response from Watford General Hospital 5 years ago
Watford General Hospital
Submitted on 02/10/2018 at 15:17
Published on nhs.uk at 16:06


We are sorry to hear that you did not receive the care expected. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198 or email PALS@whht.nhs.uk

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