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Staff fantastic at Rotherham Continence Service

Posted By glacier524

"Staff fantastic at Rotherham Continence Service"

About: Adult community services / Continence advisory service

(as the patient),

I have been with the prescription service since it first started, at that point, I was getting my prescription from my GP and catheters from my local chemist which was hit and miss, sometimes I could only get half of it. Anyway the prescription service changed all that and I have not looked back.

I was on Lofric in the beginning had been since 2001, but two years ago the clinic nurse advised me to change to Hislip as they are smoother to use and no soreness now. So I was put Bullens of Liverpool, and have had nothing but trouble with the catheters being punctured then sending me female cathethers, I found the service atrocious, but the good old staff at Rotherham sorted it for me as well as the phone calls I kept getting from Bullens.

The people at the prescription service are fantastic. Thank you.

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust 12 years ago
Grace Oldfield
Patient Involvement Manager,
Rotherham NHS Foundation Trust

As part of my role, I support clinical services who undertake patient and public involvement on behalf of The Rotherham NHS Foundation Trust which helps us to develop or redesign our services with patients in mind, from the valuable feedback we are given.

Submitted on 05/01/2012 at 11:40
Published on Care Opinion at 11:55

Dear glacier524, thank you for your posting on Patients Opinion. We do appreciate patient feedback and It is good to know that staff from our Continence Service,were able to resolve the problems you were experiencing and that you are now able to obtain your products once again without difficulty. We shall pass your kind comments onto the staff concerned.

With best wishes,

Grace

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