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poor communication

Story from nhs.uk

"poor communication"

About: Walsall Healthcare NHS Trust

Still waiting for kidney stone removal. Complained to pals, urology secretary but no positive outcome, wrote 2 letters to executive trust to see the person to sort this out, was promised today to see him guess what cost me £30 taxis and he was not there still on holiday thats from the top brass.Will seek higher management help and hope i do not lose a kidney as its been 18 months + now

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Responses

Response from Walsall Healthcare NHS Trust 5 years ago
Walsall Healthcare NHS Trust

Submitted on 01/02/2019 at 12:34
Published on nhs.uk at 13:17

I am firstly sorry for the delay in responding to this message which has been due to a technical fault in receiving the NHS Choices notifications. I am also very sorry to learn of your experience.

We would however like the opportunity to discuss this with you further if this is still your wish and this can be arranged via contacting the Patient Relations team on 01922 656463 or via email patientrelations@walsalhealthcare.nhs.uk

Regards

Garry Perry

Head of Patient Relations

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