Attended the after hours A&E with potentially serious eye condition-was acting on advice from both NHS website and local A&E department.
Seen promptly by reception and nursing staff but v little interaction or explanation unless requested by me.
Concerned that no apparent triage in place, people just waiting their turn like an old fashioned GP practice
Saw a Dr who was not very polite, I had to ask for the door to be closed to the examination room!! Little or no people skills seen.
I am a frontline clinical NHS employee and behaving like this in my trust is not tolerated.
Lift your game Imperial
Perhaps the service would benefit from using Nurse Practitioners in place of a Dr??
"Worst NHS care ever"
About: Western Eye Hospital Western Eye Hospital London NW1 5QH
Posted via nhs.uk
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