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"Critical cardiac care wonderful. A&E appalling."

About: Royal Blackburn Hospital / Cardiology

I was taken by ambulance to A&E at Blackburn with a suspected heart attack. to be literally dumped on a trolley in a corridor alone, at around 4am, ( My watch didn't work and there was no clock) behind locked corridor doors and have no one come near until the day staff came on is nothing short of a disgrace. Once the paramedics had handed over my notes and left (about 45 minutes) I was totally alone and in pain. No phone signal so I couldn't even phone family. Eventually , after several hours, I had blood tests which confirmed a heart attack and was admitted to the critical care ward. I could never praise those staff enough; they were absolute angels; one lady in particular took the time to explain what had happened and what would happen and tried her best to calm a very scared, anxious patient. After having stents fitted, again by superb staff, I was discharged. However, the total lack of follow up information or chance to speak to a doctor was not good. I didn't even know until I got t home and read a very technical discharge letter that I had two more blockages and would need further treatment. I know the doctors are busy but please, for the patients sake, give them 5 minutes with someone who can explain properly. Having to contact your own GP later is not necessarily good or helpful for many people. I'm still struggling badly with one of the tablets and can't get helpful answers anywhere. I would only feel confident with advice from cardiology but am apparently not expected to contact them- only my GP.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital
Submitted on 31/08/2018 at 10:01
Published on nhs.uk at 11:06


Thank you for taking the time to share your experience on NHS Choices in respect of your recent admission to Royal Blackburn Teaching Hospital.

Thank you for your lovely feedback about the care you received following your admission to the ward and I will ensure that this is fed back to the staff.

I am sorry to hear that you also have some concerns, and in particular that you are struggling with one of your tablets.

The staff on the Coronary Care Unit would be more than happy to discuss this with you if you would like to give them a call.

The telephone number of the Coronary Care Unit will be on your discharge letter.

We would appreciate the opportunity to investigate further what happened on this occasion and would be grateful if you could contact us with further information.

You can contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for commenting.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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