"Reception team so poor"

Ok, so the reception team on the phone are really unhelpful, I suffer with severe hallucinations and have been said by one of the doctors there to call back for an urgent visit 7 days before I run out of my monthly meds for hallucinations. I’ve called and they’ve requested it, but not got back to me, now I’m on 3 days left as it’s thursday they have a very bad crunch sounding noise on there phones, so they cut off there phones and it keeps saying ‘incorrect number, please dial again’ as I spoke to a lady yesterday who left me a voicemail (I will not disclose the name due to confidential reasons) we spoke as I called back, then the line cut off and I couldn’t then get through as there’s lines was cut again. No voicemail explaining or no call back. As I’ve not said earlier, I have severe anxiety and a fear of calling people. So for me to actually call is a big step for me. But to be treated like a child on the phone is atrocious. I wouldn’t recommend it to anybody, my recent physiatrist messed me around but now has left I’m not sure on others as I’m still pending to see a new lady. The doctors in that place are so very nice, it’s just a shame that’s the reception team let the whole team down.