"West Kent Eye Centre; Impossible telephone..."

I had an appointment for 2.30 p.m on Tuesday 28th August

for which i knew i was running late.

lSo - I telephoned to advise my pending lateness and apologise & to get a later time or

date.

I telephoned at 1.25 p.m. and was asked by message to hold as all operatives were busy;

and that i was No. 9 'in the queue'.

So i held and the sequence of events whilst holding was:- at 1.40 'you are No. 8 in the queue; at 1.55 p.m 'you are No. 7; at 2.13 pm you are

No.6 ; at 2.15 pm you are No.5; at 3.15 p.m 'you are no.5 in the queue.

So - after a total of 2 hours holding i gave up !

And rang off !

I decided yesterday (29th August) to call again. Sequence of call 0948 a.m ; message asked me to hold as was N0. 3 in the queue ; at 10.08 a.m was No 2 in the queue; at 10.50 a.m was No 1; this was repeated until 12.18 a.m !!

I then gave up and aborted the call.

What a system ; what a problem there must be ?

Any answer ???