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Receptionist was very rude, no empathy!

Story from nhs.uk

"Receptionist was very rude, no empathy!"

About: Burnley General Hospital / General surgery

Receptionist was very rude and abrupt, it may be adults but when a teenager is having a procedure for the first time a little empathy would've been nice! She needs to realise that some people will be anxious n need support, i was later told by another member of staff that i could of stayed in the waiting area as i requested. The other staff seem lovely and were very appologetic. I was approached by a lady patient who had had her operation that she thought how we were treated was out of order.....hopefully lessons will be learned!!

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital

Submitted on 30/08/2018 at 14:44
Published on nhs.uk at 15:06

Thank you for taking the time to share your feedback on NHS Choices regarding your visit to Burnley General Hospital.

We are sorry to hear of your experience and will ensure that your feedback is passed on to the Department.

If you would like us to look into this further for you please could you contact us with further information.

You can contact the Patient Experience Team at patientexperience@elht.nhs.uk or you can telephone me, Melissa Almond on 01254 734087

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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