"A young adult view point"

I have been reading these reviews, and I noticed lots of other people seem to have similar experiences to me.

I am in my late teens, and some people call us the social media generation. I don’t want to take away from what the too insular post says about their experience, but it resonates with me.

Staff I met can’t see things from beyond their view point and life experiences.

I also have a few examples..

Attitude to feedback

People my age rate uber drivers, takeaway places, we look at yelp reviews before visiting places. Its just the way my friends and I interact with our world.

My support worker was “hurt” that I wrote about her online. She is providing a service, so she should expect to be reviewed. Instead of approaching it like an adult, she said I had a personality disorder traits.

Telephones

Phones calls are archaic. Why cant the trust text appointment reminders so that I can add them to my google calendar?

And what is with the about of people complaining about phone calls on this site…anyone noticed a theme?

Making appointments over the phone does not work for a lot of people. If you call me whilst I am going to college, I may answer, but I won’t note down what you said. Hence missed apointments

Returning calls? Hello I am in college, I am a student with s time table. When I am free the people I need to speak to are usually busy. If you could just email it would waste so much less time.

I don’t mind phoning my GP because the person I speak to can give me appointments. The receptionist here, just says phone back later to speak to your worker, because they need to look at their diary.

Being informed

I finished highschool in 2017, and we had PHSE lessons, we learnt about the NHS constitution, and NICE guidelines. If you say I have a certain condition, but then don’t follow NICE guidelines I have a right to know why.

I had a doctor get offended and say she was the one with a medical degree. But its my body, and my mind and my mental health!!

Irrelevant examples

Oh I am sure you have seen x.y,z they advertise it on TV. Not everyone watches TV, I watch youtube and Netflix. You should buy one of those devices, haven’t you tried them, its all over TV surely you must have seen them. Receiving mental health help help is scary and unknown, and the stigma around mental health causes isolation. To paraphrase the other person. Please don’t make me feel like an alien, just because I didn’t grow up in your time.

If I had a key message it would be everyone is unique, if a patient doesent like something take a step back and think, don’t get defensive and label them as the problem. Its also great you are using platforms like this to engage with patients.

Perhaps your diversity team could also include things about age. Younger patients will have different expectations.

Differences in background are not symptoms