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"poor service"

About: Ealing Hospital / Accident and emergency

i came A&E at Ealing hospital as per my GPs advice with clear aymptoms of Malaria. A&E nurse examined me within 15 min of my arrival. i have been waiting 3 hours to see a doctor now. I went back to the A&E nurse again after about 2.5 hours to check if they could refer me for a blood test. they refused.i asked him is that the hospital policy. i read out uclh nhs website and a few other nhs hospital website which state - In A&E many patients may have blood tests and x- rays carried out prior to seeing a doctor or ENP.

it is very clear that i need a blood test for the doctor to be able do or prescribe anything. i will end up waiting another couple of hour for blood test and to see the doctor again. its not just a joke but a blatently stipid practice to have to wait 4 hours to get a blood test referal. Why cant the A&E nurae not refer for blood trst while the patient is waiting when they can do so in other hospitals.

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 5 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust
Submitted on 03/09/2018 at 09:09
Published on Care Opinion at 10:41


Dear Sir/Madam

I was saddened to learn of your experience and apologise for the poor level of service you have received.

Please contact our PALS team by telephone on 0208 869 5118 or by email at LNWH-tr.PALS@nhs.net and we will be able to investigate this further.

Kind regards

Pam

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