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Full hour on hold

Story from nhs.uk

"Full hour on hold"

About: Doncaster Royal Infirmary / Rheumatology

Just called appointment centre but after a full hour listening to recorded music and a voice telling me how important my call is to them and that they aimed to be with me as quickly as possible and that calling after 3pm was least busy period gave up. I called after 4pm! All this and a 4 month review actually being over 12 months.

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Responses

Response from Doncaster Royal Infirmary 5 years ago
Doncaster Royal Infirmary

Submitted on 28/09/2018 at 10:17
Published on nhs.uk at 11:05

Thank you so much for your feedback.

I am so sorry you were unable to speak to a member of the team in the Appointments Centre.

We would like to discuss this further with you to determine the exact date and time you called the team and also to rebook your appointment.

Could you please call our Patient Experience Team on Freephone 0800 028 8059 or by e-mail: dbth.pals.dbh@nhs.net.

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