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Well done. Keep the standard high.

Story from nhs.uk

"Well done. Keep the standard high."

About: Queen Elizabeth Hospital Birmingham

What I liked

My father was treated in this hospital for cancer. One day I called and he was in pain. I told him to press the button for the nurse. He did but dropped the phone so I heard everything that happened. The nurse was amazing, spoke to him really kindly, and got him pain management quickly. There was a male nurse who was superb, answered all our questions and always made time for us. I have been involved with the NHS for years now and can say this was the best treatment my family has ever received. Even the follow up was superb.

I know it is not like this all the time but I have seen really bad treatment close up and it's importnat for me to congratulate the team on a job well done.

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Responses

Response from Queen Elizabeth Hospital 12 years ago
Queen Elizabeth Hospital

Submitted on 09/01/2012 at 15:24
Published on nhs.uk on 10/01/2012 at 04:01

Thank you very much for your feedback. Your comments have been sent to the Director for Cancer Services so they can be shared with the whole team, including the nursing staff on the ward.

It is really rewarding to receive such positive feedback and know that the hard work and commitment of our staff is valued by our patients and their families. Thank you for taking the time to let us know that we provided excellent care for your father.

If you would like us to discuss your experience further, please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-contact.htm or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk inside the Main Entrance.

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