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Excellent paediatric care of my son

Posted By rossdunbar

"Excellent paediatric care of my son"

About: Royal Hospital for Children and Young People (Edinburgh) / Accident & Emergency

(as a parent/guardian),

My son was admitted to Edinburgh Sick Kids A& E dept last Saturday. We were triaged immedidtely and given a bed straight away. Fiona the deputy charge nurse was amazing, kind and extremely caring.   It transpired that my son had broken his forearm, within 20 mins of walking through the door he had been reviewed by both nurse and medic and given appropriate and adequate pain medication. My son was extremely nervous about attending hospital but the professionalism, kindess, patience and cheerful attitude of ALL staff made such a horrible  experience into a positive. Names of the orthopeadic surgeon, A& E consultant, plaster technician, clinical support worker and newly qualified nurse, I can't remember but they were all amazing. THANK YOU. CARE WAS EXCEPTIONAL.

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Responses

Response from Patient Experience Team, NHS Lothian 5 years ago
NHS Lothian

Submitted on 28/08/2018 at 15:11
Published on Care Opinion at 16:21

Dear rossdunbar,

Thank you very much for getting in touch with us through Care Opinion further to your son's attendance at A&E with a broken arm.

I do hope your son is now recovering well at home. All of the staff within the team at the RHSC will be very pleased to hear that they have made such a positive difference to your son's experience of attending hospital, and that you felt the care was exceptional and the staff were all amazing. I will ensure that I share your feedback with the Associate Nurse Director of the service so that Fiona and the team there all receive this.

Thank you very much again, and best wishes to you all.

Pamela

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