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"My appointments did not change anything"

About: Aberdeen Royal Infirmary / Rheumatology (Joint conditions) Dr Gray's Hospital / Cardiology (Heart Conditions) Dr Gray's Hospital / Physiotherapy

(as a service user),

I was referred to Rheumatology at Aberdeen Royal Infirmary due to pains in most of my joints (among other symptoms). I prepared for the appointment by writing a list of my symptoms and took it with me, the Dr did not even look at the list I brought. I felt that they rushed through the appointment and were very dismissive. They insisted that I answered yes or no to questions that required elaboration. I was told I was hypermobile, and sent to Dr Gray's for an MRI, genetic telephone appointment and a cardiograph. I have been to these appointments and have never heard back from Rheumatology. My GPs have not been advised of my hypermobility but yet the Dr at Aberdeen referred me for physio for it, at physio I am only getting help with my back and feet as there are too many things wrong with me for physio to deal with. My problems have gotten worse since the appointment but no ongoing treatment other than the physio

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Responses

Response from Maxine Callow, Deputy Service Manager, Medicine 4 (Medicine and Unscheduled Care Division), NHS Grampian 5 years ago
Maxine Callow
Deputy Service Manager, Medicine 4 (Medicine and Unscheduled Care Division),
NHS Grampian
Submitted on 28/08/2018 at 17:16
Published on Care Opinion on 29/08/2018 at 09:11


Dear chamaeleonnb77,

Thank you for taking the time to feedback on your experience with the Rheumatology Department. I am really sorry to hear that the appointment was not a positive experience and you are still looking for feedback on the outcome of your investigations. Please can you contact me on either maxinecallow@nhs.net or tel. 01224 559578 with your contact details so I can arrange for this to be investigated.

Kind Regards

Maxine Callow

Deputy Service Manager Medicine 4

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